Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, please contact us at store@ateiluj.com.

Return Address: store@ateiluj.com

Please do not send items back without first requesting a return. If your return is approved, we will provide you with a return shipping label and instructions on how and where to send your package.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as you receive it and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will review the issue and work with you to resolve it.

Non-Returnable Items

Certain types of items cannot be returned, including perishable goods, custom or personalized products, and personal care products.

We also do not accept returns for hazardous materials, flammable liquids, or gases.

Sale items and gift cards are also non-returnable.

If you have questions about whether a specific item is eligible for return, please contact us at store@ateiluj.com.

Exchanges

The fastest way to get the item you want is to return the item you currently have. Once the return is approved, you can place a separate order for the new item.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be issued automatically to your original payment method within 10 business days.

Please note that your bank or credit card company may require additional time to process and post the refund to your account.

If more than 15 business days have passed since your refund was approved, please contact us at store@ateiluj.com.

Last updated: August 20, 2026